How it works
A managed service, from first conversation to continuous refinement.
We design, build and manage your enquiry journey. Your team stays focused on the conversations that matter.
Model
Done for you
We design, build and run it. No software for your team to learn.
Approach
Phase by phase
You review and approve each output before we continue.
Timing
Agreed up front
A realistic schedule is set during discovery, based on scope.
Support
Ongoing
Monitoring and refinement continue after launch.
Delivery process
Eight phases. One accountable team.
Each phase has a clear output you review before we move on.
Phase 01
Discovery
A conversation about your business, your enquiry sources, your sales process and what a good opportunity looks like to you.
Output — Shared understanding and goals
Phase 02
Process mapping
We map how enquiries currently arrive, who handles them, how quickly and what happens next — including the gaps.
Output — Current-state journey map
Phase 03
Enquiry journey design
We draft the questions, wording, logic and follow-up for your tailored enquiry experience, in your brand and tone.
Output — Journey design for your approval
Phase 04
Tool integration assessment
We review your website, forms, CRM and calendar, and recommend what can be connected reliably and how.
Output — Integration recommendation
Phase 05
Automation configuration
We configure notifications, routing, follow-up and booking rules exactly as agreed with you.
Output — Configured system in a test environment
Phase 06
Testing
We test every path with sample data — never real customer data — and walk your team through it.
Output — Tested journey and team walkthrough
Phase 07
Launch
We go live in a controlled way and monitor closely through the first weeks.
Output — Live enquiry journey
Phase 08
Monitoring and optimisation
We review how enquiries progress, refine questions and follow-up, and keep everything running smoothly.
Output — Regular reviews and improvements
Your part
What we'll need from you.
Not much — and nothing technical. We'll guide you through each item.
- 01A walkthrough of how enquiries reach you and how your team responds
- 02The questions you'd ideally ask before a first call
- 03Brand guidelines, tone of voice and any existing copy
- 04A list of the tools you use: website platform, forms, CRM, calendar
- 05A named person who can review and approve decisions
- 06Access granted through each tool's own secure authorisation, where supported
We never ask for passwords.
Where a tool supports it, we use its secure authorisation process or an approved integration method, so you stay in control and can revoke access at any time.
What you receive
Everything configured, documented and handed over clearly.
Exactly what's included is agreed during discovery, based on your process and tools.
Tailored enquiry journey
Branded questions and logic that reflect how you qualify projects.
Routing and rules
Enquiries reach the right person, with agreed criteria for prioritisation.
Follow-up sequences
Acknowledgements, reminders and helpful information, in your tone.
Booking flow
A simple path from enquiry to appointment, where your calendar supports it.
Progress visibility
A clear view of how enquiries move from first contact to booking.
Documentation
A plain-English record of how everything works and who to contact.
Who does what
Clear responsibilities on both sides.
Cendori Works
What we handle
- Journey design, wording and logic
- Configuration of notifications, follow-up and booking
- Testing with sample data
- Launch, monitoring and refinement
- Keeping you informed at every phase
Your team
What you handle
- Sharing how you work today
- Reviewing and approving each phase
- Authorising access to your tools
- Responding to the enquiries we help bring in
After launch
Launch is the start, not the finish.
Enquiry journeys improve with real use. We stay involved so yours keeps getting sharper.
- 01
Early monitoring
We watch the first weeks closely and fix anything that doesn't behave as expected.
- 02
Regular reviews
We look at how enquiries progress and where people drop off.
- 03
Refinement
Questions, wording and follow-up are adjusted based on what we learn.
- 04
Changes as you grow
New services, team members or tools can be added to the journey.
Make more of the enquiries you already generate.
Let's explore your current enquiry process and whether a more connected journey could help.
Book a discovery call