Intelligent Enquiry Journey
A better first conversation starts before the sales call.
A tailored, branded enquiry experience that asks the right questions — so your team understands each project before making contact.
Try the demonstrationThe difference
A contact form collects details. A journey collects understanding.
Your team receives a name and a free-text message — then has to start the discovery from scratch.
- ProjectFull kitchen renovation
- Budget£20,000–£40,000
- TimelineWithin 1–3 months
- RequirementsDesign, installation, worktops
- Example classificationPriority opportunity
Your team receives a clear summary, and the prospect feels understood from the very first step.
Live demonstration
Try it as a homeowner.
Hartwell Kitchens is a fictional company. The classification uses simple, transparent rules you can inspect at the end. Nothing you select is stored or sent.
What to notice
- Questions adapt — choose “Design” and you’ll be asked about style, with pictures.
- Each step is short, so it never feels like paperwork.
- The summary shows exactly what the business would receive.
- The classification rules are visible, not hidden.
Hartwell Kitchens
Fictional company
Step 1 of 4
After the enquiry
A simulated follow-up journey.
An example sequence for a priority kitchen enquiry. Every message, timing and channel is agreed with you.
- ImmediatelyEmail
Thank you — here's what happens next
Confirms the enquiry, summarises what they told you and sets expectations.
- Within minutesTeam alert
New priority enquiry: kitchen renovation
The right person is notified with the structured summary attached.
- Day 1Email
Planning your new kitchen
A helpful guide relevant to their project type and budget.
- Day 3Email or SMS
Would a design consultation help?
A gentle invitation to book, only if they haven't already.
- On bookingCalendar
Consultation confirmed — Thursday 10:00
Confirmation and reminder, with your team's details.
Potential benefits
What a structured journey can help with.
Better-prepared calls
Your team knows the scope, budget and timing before making contact.
Faster, consistent responses
Every enquiry is acknowledged and progressed in the same considered way.
Clearer prioritisation
Agreed criteria help your team decide where to focus first.
A better first impression
Prospects experience a thoughtful process that reflects your brand.
Results depend on your market, enquiry quality and sales process. We don't promise specific outcomes.
Book a demoSee it configured for your business.
We'll walk through how an enquiry journey could reflect your projects, questions and sales process.
Book a demo